PRIVACY POLICY

​

Data controller: Automotor Import S.A.S.
Contact for personal data matters: gerencia@automotorimport.io · WhatsApp +57 318 520 0423
Last updated: September 28, 2026

1. Who we are
Automotor Import S.A.S. is an importer and distributor of premium vehicle accessories in Colombia. We operate the websites and accounts of the SC LED brand, and we serve our customers through WhatsApp, Instagram, Facebook, email and this website.

2. What data we collect, and from where
· What you give us when you write to us: your name, your phone number or social media handle, and the content of the messages, photos, voice notes and documents you send us.
· Purchase data: name or company name, ID or tax number, delivery address, email and phone, required to invoice and ship.
· Browsing data from this site: technical and usage data collected by the Wix platform, under its own policy.

We do not request or store sensitive data, data belonging to minors, or full credit card numbers.

3. What we use it for
1. To answer your enquiry and sell you what you ask for.
2. To issue the invoice and meet our accounting and tax obligations.
3. To arrange shipping and after-sales service, including warranties and returns.
4. To send you news and promotions, ONLY if you expressly authorized it (see section 5).

4. Automated assistant
Part of our service on WhatsApp, Instagram and Facebook is handled by an automated assistant that drafts replies and organizes information. You can always ask to speak with a person, and a member of our team will attend to you. Conversations are recorded so we can follow up on your case and improve our service.

5. Marketing messages, and how to opt out
We only send you news and promotions if you agreed to receive them. To stop receiving them, write to us through the same channel: «no quiero recibir más mensajes» (stop sending me messages), and we will remove you from the list. You do not need to give a reason, and it does not affect your service as a customer.

6. Who we share it with
Only with those needed to provide the service, and only for that purpose:
· Meta Platforms (WhatsApp, Instagram, Facebook), as the channel of the conversation.
· Google Cloud, where our system is hosted.
· Wix, where this website is hosted.
· Siigo, our accounting and invoicing system.
· Carriers (including Coordinadora), only the data required to deliver to you.
· Authorities, when required by law.

We do not sell or rent your personal data to anyone.

7. Your rights (Colombian Law 1581 of 2012)
At any time and free of charge, you may:
· Know what data of yours we hold.
· Update or correct it if it is incomplete or wrong.
· Request proof of the authorization you gave us.
· Withdraw your authorization and ask us to delete your data, unless a legal obligation requires us to keep it (for example invoices, which tax rules require us to retain).
· File complaints with the Colombian Superintendence of Industry and Commerce (SIC).

How to exercise them: write to gerencia@automotorimport.io or via WhatsApp at +57 318 520 0423, telling us what you want and how to reach you. We respond within a maximum of 10 business days; if we need more time, we will tell you and why, without exceeding 5 additional business days. For complaints, the maximum term is 15 business days.

8. How long we keep it
For as long as you are a customer or we maintain a relationship with you, and afterwards for the period required by accounting and tax rules. Anything not subject to that obligation is deleted when you ask.

9. Security
We store information in services with restricted access and control over who enters. No system is infallible, but we handle your data with reasonable technical and administrative safeguards.

10. Changes
If we change this policy, we will publish the new version on this same page with its date.